COMPLAINT PROCESS
You can read or download a copy of the complaint resolution form here.

Self-Advocates

Are you a self-advocate who has a problem or a complaint about the service you receive from the Langley Association for Community Living?

If you are, you can use the Self Advocate Complaint Form to let people know that you need help to solve the problem or complaint.
Once a complaint has been submitted, wherever possible, the person making the complaint should not have to wait any longer than 14 days to be contacted by the Manager of Quality Assurance.
LACL believes that complaints should be dealt with in a prompt, effective and professional manner and has developed a policy to support this goal.

A complaint is any concern or breach in ethical conduct that is brought forward to a LACL employee by an individual receiving service; a family member and / or a person from the individual’s support network; a community member; a LACL employee; or someone from another agency.

Steps in LACL's complaint resolution involve:

· Receiving the complaint professionally

· Documenting the complaint

· Assessing the urgency of the complaint

· Ensuring the most appropriate LACL staff person deals with the complaint 

· Documentating how the complaint was addressed
Head Office:
23535 - 44th Avenue
Langley, BC, V2Z 2V2
Office Hours:
8:00 am to 4:00 pm
Monday to Friday
Phone: 604-534-8611
Fax: 604-534-4763

[email protected]
 
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