COMPLAINT PROCESS
Self-Advocates

Are you a self-advocate who has a problem or a complaint about the service you receive from the Langley Association for Community Living?

If you are, you can use the Self Advocate Complaint Form to let people know that you need help to solve the problem or complaint.
Our focus is on resolving your complaint as quickly as possible and within the timelines identified in our complaint resolution policy.
LACL believes that complaints should be dealt with in a
prompt, effective and professional manner and has
developed a policy to support this goal.

A complaint is any concern or breach in ethical conduct
that is brought forward to a LACL employee by an
individual receiving service; a family member and / or a
person from the individual’s support network; a
community member; a LACL employee; or someone
from another agency.

Steps in LACL's complaint resolution involve:

· Receiving the complaint professionally

· Documenting the complaint

· Assessing the urgency of the complaint

· Ensuring the most appropriate LACL staff person
deals with the complaint 

· Documentating how the complaint was addressed
Head Office:
23535 - 44th Avenue
Langley, BC, V2Z 2V2
Office Hours:
8:00 am to 4:00 pm
Monday to Friday
Phone: 604-534-8611
Fax: 604-534-4763

main@langleyacl.com
 
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